Frequently Asked Questions
Everything you need to know about your ICON Amsterdam experience.
What is your shipping policy?
We offer worldwide express shipping. Orders are typically processed within 24 hours, and delivery times range from 2-5 business days depending on your location.
How do I return or exchange an item?
We offer a 30-day return policy. Items must be in their original condition with tags attached. You can initiate a return or exchange through our automated portal on the website.
How do I find the right size?
Each product page features a detailed size guide. We recommend checking these measurements as our fit is designed to be slim and modern. If you are between sizes, we suggest sizing up.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and several 'Buy Now, Pay Later' options like Klarna depending on your region.
Are your products sustainably made?
ICON Amsterdam is committed to quality and durability. We work with ethical manufacturers and use high-grade fabrics designed to last, reducing the need for frequent replacements.
Can I track my order?
Yes, once your order is shipped, you will receive a confirmation email containing a tracking link to monitor your package's journey in real-time.